Payment accepted, but charging never starts: a site-team checklist
How to triage payment-related charging failures, explain pending holds, and escalate with useful evidence without collecting sensitive card information.
Read the guideSURECHARGE RESOURCES
Keep charging.
Keep learning.
Practical guidance for the people responsible for keeping EV charging infrastructure working.
Latest guidance
Reliability · Maintenance · Fleet operations
Your charger keeps going offline: what to check before dispatch
A practical triage guide for recurring connectivity problems: capture the symptoms, involve the right people, and verify recovery without endless resets.
Read the guideYour charger is online. Can drivers actually charge?
A practical guide to looking beyond uptime: session outcomes, incident ownership, and verified repairs.
Read the guidePUT THE GUIDANCE TO WORK
Build an O&M plan for your charging sites.
Start with your equipment, recurring issues, and response requirements.