Monitoring & remote diagnostics
Continuous network oversight, alert triage, connectivity checks, remote resets, software coordination, and escalation management.
SURECHARGE
EV Charging Operations & Maintenance Services
SureCharge is a nationwide EV charging Operations & Maintenance (O&M) service that keeps AC and DC charging infrastructure operational through intelligent 24/7 monitoring, customer and driver support, remote troubleshooting, preventive maintenance, and managed field repairs.
- Fleets & transit
- Public agencies
- Property & site owners
- Charging networks
Network operations Live oversight
Ports monitoredPortfolio-wide
Support24 / 7
Detect→Diagnose→Resolve→Report
Field responseCertified local technicians
One operating layer from alert to resolution
MonitorSupportDispatchMaintainMeasure
THE O&M GAP
A charger can be online and still fail the driver.
Availability alone does not tell you whether a connector, payment flow, network session, or power-delivery path actually works. SureCharge manages the full operating chain so issues are identified, owned, and closed—not merely logged.
Driver & site-host support
Round-the-clock assistance for session failures, payment issues, access questions, and on-site operational concerns.
Preventive maintenance
Scheduled inspections, cleaning, torque and safety checks, cable and connector review, testing, documentation, and corrective recommendations.
Field repair & dispatch
Work-order coordination through vetted electrical contractors, EVITP technicians, and manufacturer-trained service professionals.
Parts, warranty & lifecycle
Spare-parts planning, procurement coordination, warranty administration, repair-versus-replace analysis, and refresh planning.
Reporting & optimization
Transparent reporting on incidents, response times, service history, availability, utilization, costs, and recurring failure patterns.
HOW IT WORKS
Every issue follows a defined path.
A single service desk coordinates the network, drivers, site contacts, technicians, manufacturers, and parts suppliers.
- 01
Detect and validate
Alerts and support contacts are checked against live charger and site conditions.
- 02
Resolve remotely
Our team diagnoses software, firmware, network, payment, and session issues before dispatch.
- 03
Dispatch with context
When field service is required, technicians receive asset history, fault details, and a clear work order.
- 04
Verify and close
Repairs are tested, documented, and tracked through resolution with stakeholder reporting.
WHO WE SERVE
Specialized O&M for every charging environment.
SureCharge delivers mission-critical EV charging operations and maintenance to organizations that need reliable infrastructure without building an in-house monitoring, support, and field-service organization.
Fleet Operators
Keep vehicles ready for service with 24/7 charger monitoring, route-aware incident response, preventive maintenance, and depot field support that minimizes operational downtime.
Explore fleet O&M →Property Owners
Protect tenant and visitor satisfaction with dependable workplace and commercial charging while we coordinate support, maintenance, repairs, and service records.
Discuss your properties →Multifamily Properties
Deliver reliable resident charging through driver support, billing coordination, preventive maintenance, and issue resolution—without adding work to property teams.
Plan multifamily coverage →Municipal Networks
Maintain accessible public charging with transparent vendor coordination, field service, operational reporting, and documentation for agency stakeholders.
Explore public-sector services →Public Charging Networks
Standardize monitoring, support, maintenance, and repair across distributed locations, mixed hardware, and multiple local service providers.
Discuss network O&M →Charging Site Owners
Improve charger reliability, utilization, and revenue potential while reducing the daily burden of managing technology, drivers, vendors, and repairs.
Request a site assessment →Our value proposition
Find the right O&M modelOne accountable partner coordinates the entire O&M lifecycle—from detecting a fault to restoring service and documenting the result.
CLEAR OPERATIONAL INTELLIGENCE
Know what failed, what it cost, and what happens next.
SureCharge turns maintenance activity into decision-ready reporting for operations teams, executives, public agencies, and asset owners.
- Asset-level service history and open-issue tracking
- Response, resolution, and SLA performance
- Availability, utilization, and recurring fault trends
- Maintenance cost and lifecycle recommendations
Portfolio healthMonthly review
Availability
Work orders
Resolution
Preventive maintenance
Illustrative reporting view
WHY SURECHARGE
One accountable partner. Local field execution.
Single point of contact
One team owns triage, coordination, communication, and closure across your portfolio.
OEM-agnostic operations
A practical operating model for mixed charger types, networks, and site configurations.
Qualified field network
Vetted electrical contractors and EV specialists dispatched with consistent protocols.
Documented performance
Clear records, transparent status, and insights that support budgeting and lifecycle decisions.
START WITH YOUR NETWORK
Let’s build an O&M plan around your chargers, sites, and service requirements.
Tell us what you operate today. We’ll help define coverage, response priorities, preventive maintenance, and reporting.